Refund & Return Policy
Overview
We strive to offer high-quality wellness resources tailored for seniors. Please read our refund and return policy carefully before making a purchase.
Digital Products (eBooks & Downloads)
All purchases of digital products—including eBooks, downloadable guides, and wellness resources—are non-refundable and non-returnable. Due to the nature of digital content, once delivered, it cannot be returned or exchanged.
We encourage you to review product descriptions and samples carefully before purchasing. If you experience any technical issues accessing your digital product, please contact us at {email} and we’ll be happy to assist.
Physical Products
Our refund and return policy for physical items lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received. A receipt or proof of purchase is required.
Non-Returnable Items
- Gift cards
- Downloadable software or digital products
- Health and personal care items
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
Partial Refunds
Partial refunds may be granted for items that show signs of use, are damaged, or missing parts not due to our error. Items returned after 30 days may not be eligible.
Refunds Process
Once your return is received and inspected, we’ll notify you via email regarding approval or rejection. If approved, your refund will be processed to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund, please:
- Check your bank account again
- Contact your credit card company
- Contact your bank (processing times may vary)
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at {email} and send your item to: {physical address}.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will go to the original purchaser.
Shipping Returns
To return your product, mail it to: {physical address}. You are responsible for return shipping costs, which are non-refundable. For high-value items, consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
For questions related to refunds and returns, contact us at {email}. We’re here to support you with clarity and care.